Senior IT Support Specialist

FULL TIME · Suffolk · Technical Support

**Senior IT Support Specialist** **Location:** Suffolk, UK **Employment Type:** Full-time **Experience Level:** 3-5 years **Department:** Technical Support **About the Role:** Join our technical support team and help deliver exceptional IT services to our clients. You'll be responsible for troubleshooting complex technical issues, managing client relationships, and ensuring optimal system performance. As a Senior IT Support Specialist, you will be at the forefront of our technical operations, providing expert-level support to clients and mentoring junior team members. This is an excellent opportunity for an experienced IT professional looking to make a significant impact in a growing MSP environment. **Key Responsibilities:** • Provide advanced technical support for complex hardware and software issues • Manage and maintain client relationships, acting as a trusted technical advisor • Troubleshoot networking issues and implement security protocols • Ensure optimal system performance and proactive monitoring • Document technical solutions and create knowledge base articles • Mentor and support junior technical staff • Participate in on-call rotation for critical support • Collaborate with project teams on infrastructure implementations **What Success Looks Like:** • High client satisfaction scores and positive feedback • Efficient resolution of technical issues with minimal downtime • Proactive identification and prevention of potential problems • Effective knowledge transfer to team members • Continuous improvement of support processes and procedures **Career Development:** We invest in our people. You'll have access to training, certifications, and clear career progression opportunities within our growing organization.

Requirements

• 3+ years experience in IT support or similar role
• Strong knowledge of Windows and Mac environments
• Experience with networking and security protocols
• Excellent problem-solving and analytical skills
• Strong communication skills with both technical and non-technical users
• Ability to work independently and as part of a team
• Customer service focused with a professional demeanor
• Valid UK driving license (desirable for occasional client site visits)

Benefits

• Competitive salary £35,000 - £50,000
• 25 days holiday + bank holidays
• Professional development opportunities
• Industry-recognized certification training
• Modern working environment
• Company pension scheme
• Life insurance
• Flexible working arrangements
• Career progression opportunities

Contact AnyIT

AnyIT is a managed IT service provider based in Needham Market, Suffolk, trading since 2005. Call 01449 798088, email info@anyit.com or use our contact page.

Managed IT support is £85 per seat per month with a £400 monthly minimum. We support 200+ Suffolk businesses since 2005, deliver 99.9% uptime and commit to a 30-minute first response for major incidents with 24/7 monitoring.