Gary Rayner makes the case for proactive IT partnerships over reactive break-fix — featuring a real-world case study and the hidden risks beyond cyber threats.
Originally published in Suffolk Director Magazine, Winter 2023/24.
As with our own health, we don't tend to see an expert for help unless something needs fixing. But unlike personal wellbeing, I.T. can feel rather more alien and unnecessary unless there's a problem. That's where the problem lies.
"Seeking I.T. help when the pain has already started leaves a business on the back foot, frantically searching around for a quick-fix remedy to dull the ache and make the issue go away. Until the next time."
"If you're not asking for meetings with your I.T. provider on a bi-yearly basis to assess forthcoming challenges, budget, etc — you're not getting the most from their expertise."
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